RETURNS & REFUNDS
Shipping
We aim to ship your order as quickly as possible.
In-stock items are processed and shipped within 1–2 business days.
Personalized items typically take around 14 days to produce, before shipping.
If your order includes both in-stock and personalized items, we’ll ship them separately at no additional charge. You’ll receive tracking information for each shipment.
Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Every personalized item we create is processed through a systematic production procedure that is anticipated to be completed within this time frame. Since all of our personalized pieces are uniquely handmade to order, sometimes delays can occur.
Returns & Exchanges
We want you to love your order, but if something isn’t right, we’re here to help.
Order Cancellations
- You may cancel your order within 1 hour of placing it.
Return Window
- Returns are accepted within 14 days of delivery during regular seasons.
- During the holiday season, the return window extends to 30 days.
What Can Be Returned
- Non-personalized, full-priced items are eligible for a return or exchange.
- Personalized items are final sale and cannot be returned or exchanged.
- Sale items are final sale.
- Items purchased with a promo code are eligible for store credit only.
Return Process
- You’ll receive a complimentary prepaid return label via email.
- Once we receive and inspect your return, we’ll issue a refund (minus any applicable fees) or store credit.
- Please allow 5–7 business days for your refund to be processed.
Restocking Fee
- A 10% restocking fee will be deducted from eligible refunds. This does not apply to damaged or defective items.
- This fee does not apply to damaged or defective items.
Store Credit Will Be Issued If:
- An item is out of stock
- An item is damaged and cannot be replaced
Exchanges
- Exchanges are allowed for non-personalized items only.