Selecting expedited shipping does not prioritize or rush any personalized, made to order items. The shipping goes into effect once the item has been physically dispatched.

Non-personalized orders are processed and shipped within 1-2 business days. You will receive an emailed shipment notification with tracking information once the order is complete and ready for shipment.

*During holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled.

Personalized & 14KT made to order items can spend anywhere up to 8-20 business days in production before shipping, plus shipping time. 

Non-personalized & Personalized combined orders will be shipped out together once the personalized pieces are complete. If you would like to receive your non-personalized items sooner, please email us at contact@themjewelersny.com to fill out a Credit Card authorization form for additional shipping charges. *Shipping fees will vary depending on destination.

Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Every personalized item we create is processed through a systematic production procedure that is anticipated to be completed within this time frame. Since all of our personalized pieces are uniquely handmade to order, sometimes delays will occur.

Our customer service representatives will reach out to you should there be an issue that needs to be addressed. If your order is experiencing a slight delay, do not worry. We have not forgotten about you! 🖤

If your order says 'unfulfilled', this simply means that your order has been accepted and is currently in the production process. All orders will remain in a 'unfulfilled' status until they are fully packaged and shipped.

We do not require a signature upon delivery, but if you wish to include this on your shipment, please reach out to us before your order has been shipped, and we will help you with-next steps.*An additional fee will apply.

f your address needs to be changed, please let us know as soon as possible! Please email us at contact@themjewelers.com with your order number and updated address so we can adjust it for you in a prompt manner. Once a package has been assigned tracking we are unable to make adjustments. 

NOTE: The address adjustment will not appear on the original purchase receipt, or when the order ships. We'll provide proof of the address adjustment when we respond to your request.

Domestic orders within the USA are shipped through USPS Mail. Standard delivery will take approximately 1-5 business days, but delivery dates may vary.

International orders outside of the USA are shipped with USPS First Class International Mail or DHL. Delivery will take around 2-5 business days. Delivery dates may vary.

There may be duties and taxes incurred on your shipment that you will be responsible for.

Please note that The M Jewelers does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office.

Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Selecting express shipping will not expedite the production process!

USPS Priority shipping is a service we offer that will ensure your package is shipped expressed to you once it leaves our facility. However, we still have to put each order through the full production process to ensure that they are up to our standards.

Please allow 1 business day for stock orders, and 8-20 business days for personalized orders to be created before they are shipped.

Should you choose to have the charges refunded, your shipping will be downgraded to USPS First Class Mail. 

Please place your custom orders accordingly with enough time to be made and shipped.

Since our items are handmade by a jeweler, occasionally a delay will incur. This is the case for all orders placed around the holiday as we endure an influx in orders during this time of year. 

The M Jewelers will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.

Packages are most often returned to our facility due to missing apartment or unit numbers. Please double check your order confirmation to see if your address is missing any information.

If you notice something wrong, please email contact@themjewelersny.com immediately with all necessary address information. Your package will be sent back to your updated address upon inspection.

*The address change will not reflect in the automated email you receive when your item is shipped to you.

n the rare case that your tracking number shows your package has been marked as delivered, but you have not received it, we ask that you you contact the shipping provider for more information. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.

If you purchased Route Package Protection, you can file a claim with them directly at https://claims.route.com. 

The M Jewelers are not liable for any unforeseen issues caused by USPS, UPS and DHL at your destination.

We do not offer returns or exchanges on personalized or further marked down items.These items are final sale.These include any engraved pieces, custom orders, and all items listed under our personalization section (this policy includes in-store purchases too).

Non-personalized items can be returned within the first 30 days of purchase for a refund if returned in its original, "like new" condition.This timeframe begins as soon as the parcel has been delivered, which will be verified by your tracking number. Orders purchased with a promotional discount code are eligible for store credit only.

To facilitate a return or exchange on any non-personalized items, please reach out to us at contact@themjewelersny.com within the first 14 days of delivery and we will be happy to assist you.

All return shipping charges will be the responsibility of the customer. All return shipments must be sent with a signature requirement for any courier used. 

We are not responsible for any packages returned without proof of our signature upon delivery.

In the instance we issue you store credit, this will be issued in the form of a gift card. Please plug the code provided in the DISCOUNT/COUPON section at checkout to redeem. Should you require any assistance with this process, please do not hesitate to email us! 

Refunds will be made in the form of the original payment - This includes gift cards. Once your return is processed, a refund will be issued for the amount paid minus the cost of shipping and insurance. 

Kindly allow 5-10 business days for your refund to reflect back to your account. 

*Refunds are not guaranteed and are subject to review once the item(s) have been returned.

We warranty our items for 120 days past the date of delivery. If you have issues with a piece purchased directly through our website or store within the first 120 days after receiving it, please reach out to us at contact@themjewelersny.com with the order number and a photo of the damage. 

All pieces over 120 days old will be subject to our review, and will be directed to our Repairs Portal.

Voucher codes from 3rd party websites and discounts codes cannot be combined with existing promotional codes and will not be honored.

Discount codes can not be applied to orders that have been processed and/or previous orders.