Our warranty & insurance program is automatically introduced to your cart when making a purchase with us and is active for the first 120 days after delivery. 

This will be validated by the tracking information associated with your order. In-store purchases will be warrantied from the date of purchase or pick up. Please be advised that all warranty related issues are subject to review by our Customer Service & Production staff.

This service is added to your cart to ensure your order is protected should it become lost/stolen in the mail or arrives damaged. 

Additionally, if your order becomes damaged within the first 120 days, you will be eligible for one complimentary replacement (non-personalized), and should your personalized piece(s) become damaged within that timeframe, we waive the cost for shipping and repairs for the first incident. 

If you remove this service from your cart, you will not be eligible for any complimentary services, replacements, or refunds. Store credit can be issued if desired. Escalated issues will be reviewed and approved by our Customer Experience manager. 

Any intentional breakage or discoloration issues caused by improper care will be voided. To learn more about proper jewelry care for your M Jewelers pieces, click here

Below is a list of incidents we cover: 

  • Tarnishing/Discoloration (not caused by water damage)
  • Chain breakages
  • Chain tangling 
  • Nameplate breakage 
  • Missing stones/Diamonds
  • Dings/Dents

What doesn’t this cover? (Pre-delivery):

  • Delayed orders. Please contact Customer Service at contact@themjewlersny.com for status updates. 


  • Jewelry pieces that have become lost after wear
  • Damages made by the courier (smashed boxes, ruined labels, etc.)
  • Returns

The M Jewelers are not liable for any unforeseen issues caused by USPS, FEDEX, DHL, or theft at your destination. 

We are also not responsible for any misspelled personalizations, or incorrect addresses that have been entered when checking out.