POST ORDER CHANGES & CANCELLATIONS
UPS FIRST CLASS MAIL (4-5 BUSINESS DAYS) — $5.00
*ORDERS OVER $100* FREE UPS FIRST CLASS MAIL (4-5 BUSINESS DAYS) — $0.00
USPS PRIORITY (1-3 BUSINESS DAYS) — $12.00
FOR INTL SHIPPING - PLEASE CALCULATE SHIPPING IN CART
*Please note, the shipping service selected does not speed up the creation of 14K or personalized orders. Please see below for more information regarding turnaround times.*
Non-personalized orders are processed and shipped within the next business day. You will receive an emailed shipment notification with tracking information once the order is complete and ready for shipment. *During holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled.
Personalized and 14K orders take approximately 8-12 business days to create and ship out. This being said, Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Every personalized item we create is processed through a systematic production procedure that is anticipated to be completed within this time frame. Since all orders are completely unique, handmade pieces there are sometimes unexpected delays. One of our customer service representatives will reach out to you if there is an issue that needs to be addressed, there is no need to worry If you order is experiencing a slight delay.
Non-personalized and Personalized combined orders will be shipped out together once the personalized pieces are complete. If you would like to receive your non-personalized items sooner, please email us at email@example.com to fill out a Credit Card authorization form for additional shipping charges. *Shipping fees will vary depending on destination.
Domestic orders within the USA are shipped through USPS Mail. Standard delivery will take approximately 1-3 business days, but there delivery dates may vary.
International orders outside of the USA are shipped by DHL EXPRESS International Mail (orders over $300.00 USD). Delivery will take approximately (2-5) business days. Delivery dates may vary. The M Jewelers is not responsible for import taxes/fees for international orders.
In the rare case that your tracking number shows your package has been marked as delivered, but you still have not received it, we ask that you you contact the shipping provider for more information. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.
USPS Customer Service
DHL Customer Service
If you purchased ROUTE package protection, you can file a claim with them directly at ( https://claims.route.com/ )
The M Jewelers is not liable for unforeseen issues caused by USPS,UPS and DHL for theft at your destination.
RETURNS AND EXCHANGES
To facilitate a return or exchange on any non-personalized full-price items, please reach out to us at firstname.lastname@example.org within 7 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping, and send your package to:
The M Jewelers
Address: 44 W 47th St #22,
New York, NY 10036
*We not responsible for any packages returned without proof of our signature acquired upon delivery.
*Refunds are not guaranteed and are subject to our review of the returned product.
REPAIRS AND REPLACEMENTS
PROMO CODES & DISCOUNTS
Voucher codes from 3rd party websites and discounts codes cannot be combined with existing promotional codes and will not be honored.
Discount codes can not be applied to orders that have been processed and/or previous orders.
GOLD VERMEIL CARE
With gold vermeil jewelry (sterling silver with gold plate) its the silver that's causing the reaction. Sterling silver isn't 100% silver, its 92.5% silver and 7.5% alloys. The other alloys, primarily copper, is responsible for the tarnishing reaction. Tarnish can be described as a chemical reaction that happens when silver is exposed to oxygen and sulfur.
Tarnish will accelerate when exposed to water, in high humidity areas, and with people who have a high Ph in their skin. Skin lotions, sunscreen, perfume, hairspray can all also accelerate tarnishing. If you are experiencing an issue with gold vermeil discoloring quickly, please contact our customer support team to further assist you with the issue.
IGT Jewelry Shopping Mall
44 W 47th St #22
New York, NY 10036
Once you enter the mall, we are the the second booth in the middle aisle #22.
We would love to see you! You can stop by our store anytime we’re open, and we would be happy to help you out! You only need an appointment if you’re interested in an engagement ring, or another custom order that will require extra attention.
Since or store orders go through the same production process as our online orders, please allow 12-14 business days for completion! Once your order is ready we will either ship it to you, or reach out to you to pick it up!
We would love to hear from you! After carefully reading through out FAQ page, if you still have questions please email us at email@example.com
Our customer service hours are Monday- Friday 10am-6pm
We will try to get back to you as soon as possible, but please allow 12-24 business hours after submitting your request for a representative to contact you.
RESTOCKS & NEW ARRIVALS
Please subscribe to our exclusive mailing list for updates on new arrivals, item restocks and promotions.
*The safety of children is incredibly important to us, which is why we only use quality materials when creating our jewelry pieces. Please note that children under the age of 3 years old, must wear this jewelry under adult supervision at all times.”