POST ORDER CHANGES & CANCELLATIONS
USPS FIRST CLASS MAIL (4-5 BUSINESS DAYS) — $7.00
*Orders valued at $150.00 USD or more qualify for free standard shipping!
USPS PRIORITY (1-5 BUSINESS DAYS) — $12.00-$14.00 (This is calculated by location)
FEDEX EXPRESS — $40.00
*USA only. Please select DHL at checkout if you are international.
INTL SHIPPING — Calculated in Cart. VAT not included.
*International orders valued at $300.00 USD or more qualify for free shipping!
Non-personalized orders are processed and shipped within the next business day. You will receive an emailed shipment notification with tracking information once the order has been completed and it's ready to go.
*During holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled.
Personalized & 14KT made to order items can spend anywhere up to 1-3 business weeks in production before shipping. Quality control and shipping times are not included.
Non-personalized & Personalized combined orders will be shipped out together once the personalized pieces have been received. If you would like to receive your non-personalized items sooner, please email us at email@example.com to request a split. If the order is not delayed, a shipping fee of $7.00 will be collected.
Non-personalized orders are processed and shipped within 24-48 hours. Orders placed on Friday will be shipped that following Monday.
You will receive an emailed shipping confirmation with tracking once the order has been completed and ready to go.
*During the holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled.
Personalized and 14K made to order items take approximately 1-3 business weeks to create and ship out.
This being said, our turnaround time is only an estimation and never a guarantee. This is due to the unforeseen intake of orders at any given hour of the day.
Every personalized item we create is processed through a systematic production procedure that is anticipated to be completed within this time frame. Since all orders are completely unique and handmade, there are sometimes unexpected delays. One of our customer service representatives will reach out to you if there is an issue that needs to be addressed. There is no need to worry if you order is experiencing a slight delay. We have not forgotten about you! 🖤
Non-personalized and Personalized combined orders will be shipped together once the personalized pieces have been received. If you would like to receive your non-personalized items sooner, please email us at firstname.lastname@example.org to request a split. If the order is not delayed, a shipping fee of $7.00 will be collected.
If your order does include fine jewelry, a signature will be required to release the package. Should you wish to remove the signature requirement off of your order, The M Jewelers will not be held liable for any delivering discrepancies with the post office.
If you wish to include this service on your order gold vermeil or sterling silver order, please reach out to us directly at email@example.com before your order has been shipped and we will help you with-next steps. *An additional fee will apply
NOTE: The address adjustment will not appear on the original purchase receipt or when the order ships. We'll provide proof of the address adjustment when we respond to your request.
International orders outside of the USA are shipped with USPS First Class International Mail or DHL. First Class parcels will take anywhere from 1-4 weeks to arrive to depending on your location. Orders shipped with DHL will arrive within 2-5 business days.
Please note that The M Jewelers does not have any control over these fees and we cannot advise as to what the costs will be as they vary by country. For more information, please contact your local customs office.
Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.
USPS Priority shipping is a service we offer that will ensure your package is shipped expressed to you once your purchase physically leaves our facility. We still have to put each order through the full production process to ensure all personalized pieces are up to our standards before dispatching.
Please allow 24-48 hours for stock items to be shipped, and 1-4 business weeks for personalized orders to be created before shipping (this does not factor in quality control or shipping times).
Should you choose to have the express shipping fee refunded, your shipping will be downgraded to USPS First Class Mail.
Please place your custom orders accordingly with enough time to be made and shipped.
The M Jewelers will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.
If you notice something wrong, please email firstname.lastname@example.org immediately with all necessary address information. Your package will be sent back to your updated address upon inspection.
*The address change will not reflect in the automated email you receive when your item is shipped to you.
We strongly recommend protecting your order with our Simply Shipping Insurance that is automatically added to cart when shopping with us. Should you remove this protection, you will not be eligible for any complimentary replacements or refunds.
If you purchased Simply Shipping Insurance, you can file a claim here.
The M Jewelers are not liable for unforeseen issues caused by USPS, FedEx, & DHL at the delivery location.
RETURNS AND EXCHANGES
This includes nameplates, name rings, engraved items, and any item listed under our personalized section (single initial items, angel & varsity number pieces).
You may remove the discount code at checkout to make your purchase eligible for a return for refund (non-personalized only).
All return shipping charges will be the responsibility of the customer at this time. All return shipments must be sent with a signature requirement for any courier used. Please provide us with the tracking number upon shipping, and send your packages to:
THE M JEWELERS
15 W 37TH ST
New York, NY 10018
***We will not be responsible for any packages returned without proof of our signature upon delivery.
NOTE: If your refund has been processed back to a card that has since been cancelled, you will need to contact your bank for direct assistance.
*All original shipping and Simply Shipping Insurance costs are absorbed by the company and you will be refunded for the merchandise amount only.
*Refunds are not guaranteed and are subject to review once the item(s) have been returned.
REPAIRS AND REPLACEMENTS
If you have any issues with jewelry items purchased directly from The M Jewelers website or in store within the first 120 days after receiving it, please reach out to us at email@example.com with your order number and photos of the damages. All pieces over 120 days old will be subject to our review, and will be directed to our Repairs Portal.
*An additional fee will incur to repair your items and cannot be waived.
PROMO CODES & DISCOUNTS
If you placed an order and forgot to add the discount code, please contact Customer Service right away and we can manually apply the discount for you. We kindly ask that you do all calculations prior to ordering to prevent an accidental charges.
*Price adjustments will not be honored.
GOLD VERMEIL CARE
Should your gold vermeil pieces experience tarnishing or fading after some time, do not worry as this is normal for any type of plated jewelry!
You may notice typically after 6 months of wear your pieces may become compromised.
Tarnishing and fading will occur when exposed to excessive amounts of water, high humidity areas, body lotions, alcohol based products, sunscreen, perfume, and hairspray. Your own skin pH can effect the jewlery as well.
If the jewelry was left unworn in a box over a long period of time, the environment in which the jewelry is stored can compromise it too.
Gold vermeil, gold-plated, and gold-filled items can last a relatively long time with proper care and storage.
Please keep in mind *rings are susceptible to wear and tear much faster than necklaces, earrings, and bracelets due to how often we use our hands and the substances that come in contact with them.
For jewelry that is durable, you can wear everyday and in water, we highly recommend investing in a 14KT solid gold piece.
If any of your items have become tarnished or faded, we offer an array of services that can restore your jewelry back to its original condition! Please contact the Customer Service team for more information.
204 MULBERRY ST
NEW YORK, NY 10012
Visit us everyday Monday - Sunday from 11am - 7pm EST!
*Be sure to sign up for our mailing list to be in the know about all future in-store events and giveaways.
Appointments are only needed for engagement ring consultations or another custom order inquiries that may require extra attention from our team.
RESTOCKS & NEW ARRIVALS
Subscribe to our exclusive mailing list for updates on new arrivals, item restocks and promotions!
*The safety of children is incredibly important to us, which is why we only use quality materials when creating our jewelry pieces. Please note that children under the age of 3 years old must wear our jewelry under adult supervision at all times.
We would love to hear from you!
After carefully reading our FAQ page, if you still have questions or concerns please email us at firstname.lastname@example.org
Our customer service hours are Monday-Friday 10am-6pm EST.
We will try to get back to you as soon as possible, but please allow 12-48 business hours after submitting your request for a representative to contact you.