BLACK FRIDAY USE CODE: BF50 FOR 50% OFF ENTIRE ORDER

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POST ORDER CHANGES & CANCELLATIONS

Can I edit my order?
Can I cancel my order?

SHIPPING

What are your shipping options?
How long will it take to ship my order once it's complete?
Why does my order say pending?
Do you require a signature for packages?
Can I edit my shipping address?
How long will my order take to arrive once shipped?
Will I be charged duties or taxes?
Will expedited shipping accelerate the creation of my order?
Why is my package delayed?
Why was my package returned to sender?
My package was marked as delivered, but I haven’t received it?

RETURNS AND EXCHANGES

What’s your return policy?
How can I facilitate a return or exchange?
How does store credit work?
When can I expect my refund?

REPAIRS AND REPLACEMENTS

What’s your policy regarding broken or discolored items?

PROMO CODES & DISCOUNTS

I have two promo codes, can I use both?
Can I apply a discount code to a past order?

GOLD VERMEIL CARE

With gold vermeil jewelry (sterling silver with gold plate) its the silver that's causing the reaction. Sterling silver isn't 100% silver, its 92.5% silver and 7.5% alloys. The other alloys, primarily copper, is responsible for the tarnishing reaction. Tarnish can be described as a chemical reaction that happens when silver is exposed to oxygen and sulfur.

Tarnish will accelerate when exposed to water, in high humidity areas, and with people who have a high Ph in their skin. Skin lotions, sunscreen, perfume, hairspray can all also accelerate tarnishing. If you are experiencing an issue with gold vermeil discoloring quickly, please contact our customer support team to further assist you with the issue.

STORE

Where is your store located?
Do I have to make an appointment?
How long will a personalized order take if I order in store?

CONTACT US

We would love to hear from you! After carefully reading through out FAQ page, if you still have questions please email us at contact@themjewelersny.com


Our customer service hours are Monday- Friday 10am-6pm


We will try to get back to you as soon as possible, but please allow 12-24 business hours after submitting your request for a representative to contact you.

RESTOCKS & NEW ARRIVALS

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*The safety of children is incredibly important to us, which is why we only use quality materials when creating our jewelry pieces. Please note that children under the age of 3 years old, must wear this jewelry under adult supervision at all times.”

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