Once an order is placed, we allow a 10-minute window to make any cancelations. If you are outside of the 10 minute window, your order has already been submitted to production and cannot be revoked. Please email contact@themjewelersny.com within this timeframe.

Non-personalized orders are processed and shipped within the next business day. You will receive an emailed shipment notification with tracking information once the order is complete and ready for shipment. *During holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled. Personalized and 14K orders take approximately 14 business days to create and ship out. This being said, Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Every personalized item we create is processed through a systematic production procedure that is anticipated to be completed within this time frame. With that being said, since all orders are completely unique, handmade pieces there are sometimes unexpected delays. One of our customer service representatives will reach out to you if there is an issue that needs to be addressed, there is no need to worry If you order is experiencing a slight delay. Non-personalized and Personalized combined orders will be shipped out together once the personalized pieces are complete. If you would like to receive your non-personalized items sooner, please email us at contact@themjewelersny.com to fill out a Credit Card authorization form for additional shipping charges. *Shipping fees will vary depending on destination.

If your order says pending, this means that your order has been accepted and is currently in the production process. All orders will remain within the “pending” status until they are packaged up and shipped out.

We do not require a signature upon delivery, but if you wish to include this on your shipment, please reach out to us before your order has been shipped, and we will help you with-next steps. *An additional fee will apply.

If your order has not yet shipped, email us at contact@themjewelers.com with your order number and updated address so we can adjust it for you. If your address needs to be changed, please let us know as soon as possible. Once a package has been assigned tracking we are unable to make adjustments.

Domestic orders within the USA are shipped through USPS Mail. Standard delivery will take approximately 1-3 business days, but there delivery dates may vary. International orders outside of the USA are shipped by DHL EXPRESS International Mail (orders over $300.00 USD). Delivery will take approximately (2-5) business days. Delivery dates may vary. The M Jewelers is not responsible for import taxes/fees for international orders.

There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that The M Jewelers does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

Priority shipping is a service we offer that will ensure your package is shipped expressed to you once it leaves our facility. However, we still have to put each order through the full production process to ensure they are up to our standards. Please allow 1 business day for stock orders, and 14 business days for personalized orders to be created before they are shipped priority.

We ship parcels all over the world via DHL EXPRESS. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, The M Jewelers will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond our control.

Packages are most often returned to our facility due to missing apt/unit numbers. Please double check your order confirmation to see if your address is missing any information. From there, Please email contact@themjewelersny.com with all necessary address information. Your package will be sent back to your updated address upon inspection. *Please note that this address change will not reflect in the automated email you receive when your item is shipped to you.

In the rare case that your tracking number shows your package has been marked as delivered, but you still have not received it, we ask that you you contact the shipping provider for more information. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package. USPS Customer Service DHL Customer Service The M Jewelers is not liable for unforeseen issues caused by USPS, DHL or theft at your destination.

Please note, we do not offer returns or exchanges on discounted or personalized items. This includes any items purchased with a discount code as well as engraved pieces, custom orders, and all items listed in our personalization section. These items are final sale. (This policy includes in-store purchases)

To facilitate a return or exchange on any non-personalized full-price items, please reach out to us at contact@themjewelersny.com within 7 days of delivery where we will be happy to assist you. All returns shipping charges are the responsibility of the customer. All return shipments must be sent with “Signature Required” for any carrier used. Please provide us with a tracking number upon shipping, and send your package to: The M Jewelers NY 252 W 38th St Room 706 New York, NY 10018 *We not responsible for any packages returned without proof of our signature acquired upon delivery.

Voucher codes from 3rd party websites and discounts codes cannot be combined with existing promotional codes and will not be honored.

Discount codes can not be applied to orders that have been processed and/or previous orders.

IGT Jewelry Shopping Mall 44 W 47th St #22 New York, NY 10036 Once you enter the mall, we are the the second booth in the middle aisle #22. Do I have to make an appointment? We would love to see you! You can stop by our store anytime we’re open, and we would be happy to help you out! You only need an appointment if you’re interested in an engagement ring, or another custom order that will require extra attention.

Since or store orders go through the same production process as our online orders, please allow 12-14 business days for completion! Once your order is ready we will either ship it to you, or reach out to you to pick it up!