• All personalized and 14KT made-to-order items spend an estimated 1-3 business weeks in production before shipping. This turnaround time does not factor in quality control and shipping times. 

• Non-personalized orders are processed and shipped within 24-48 hours. Orders placed on Friday will be shipped that following Monday.
  You will receive an emailed shipping confirmation with tracking once the order has been completed and ready to go.

• Non-personalized & Personalized combined orders will be shipped together once the personalized pieces have been received. If you would like to receive your non-personalized items sooner, please email us at contact@themjewelersny.com to request a split. If the order is not delayed, a shipping fee of $7.00 will be collected. 

M - CARE Warranty

We offer an exclusive 120 day warranty on all products that will begin on the date of delivery. This will be validated by the tracking information associated with your order. In-store purchases will be warrantied from the date of purchase or pick up. All warranty related issues are subject to review by our Customer Success Staff. 

Any intentional breakage or discoloration issues caused by improper care will be voided. To learn more about proper jewelry care for your M Jewelers pieces, click here. 

What does this cover?

• Tarnishing/discoloration 
• Gold plating issues
• Chain breakage
• Chain tangling 
• Nameplate breakage 
• Missing stones
• Dings/ dents

What doesn’t this cover? (Pre-delivery)

• Delayed orders

What doesn’t this cover? (Post-delivery)

• Stolen items 
• Lost items
• Damaged by courier

The M Jewelers is not liable for unforeseen issues caused by USPS, UPS, DHL or theft at your destination. Please select  Route Package Protection  to insure your order during checkout.

Route Package Protection that will insure you for your order should your order meet the ill fate of being lost, stolen or damaged in transit. 

The M Jewelers is not responsible for any misspelled personalizations. All personalized items will be made in the font case (upper or lower case) exactly as they are entered before checkout. 

GOLD VERMEIL CARE

With gold vermeil jewelry (sterling silver with gold plate) its the silver that's causing the reaction. Sterling silver isn't 100% silver, its 92.5% silver and 7.5% alloys. The other alloys, primarily copper, is responsible for the tarnishing reaction. Tarnish can be described as a chemical reaction that happens when silver is exposed to oxygen and sulfur.

Tarnish will accelerate when exposed to water, in high humidity areas, and with people who have a high Ph in their skin. Skin lotions, sunscreen, perfume, hairspray can all also accelerate tarnishing. If you are experiencing an issue with gold vermeil discoloring quickly, please contact our customer support team to further assist you with the issue.

925 SILVER CARE

Silver should always be stored in individually wrapped in acid-free tissue paper, silver cloth, or unbleached cotton and placed in a zip-top plastic bag. Though showering with sterling silver jewelry should not harm the metal, there is a good chance that it could induce tarnishing. Waters that contain chlorine, salts, or harsh chemicals will affect the look of your sterling silver. We encourage our customers to remove your sterling silver before showering.

14K GOLD CARE

14K gold jewelry won't tarnish or corrode. However, with regular wear, your gold jewelry will eventually accumulate a film of soap, body oils, and even grease. Taking proper care of your fine gold jewelry means maintaining your jewelry when you’re not wearing it and regularly cleaning it to remove regular build up and occasional tarnish. Taking care of your gold jewelry can ensure that it continues to be a point of pride throughout your lifetime. This is our most recommended material option for everyday use including water use.