ABOUT THE M-CARE WARRANTY
Our warranty & insurance program is automatically introduced to your cart when making a purchase with us and is active for the first 120 days after delivery.
This will be validated by the tracking information associated with your order. In-store purchases will be warrantied from the date of purchase or pick up. Please be advised that all warranty related issues are subject to review by our Customer Service & Production staff.
This service is added to your cart to ensure your order is protected should it become lost/stolen in the mail or arrives damaged.
Additionally, if your order becomes damaged within the first 120 days, you will be eligible for one complimentary replacement (non-personalized), and should your personalized piece(s) become damaged within that timeframe, we waive the cost for shipping and repairs for the first incident.
If you remove this service from your cart, you will not be eligible for any complimentary services, replacements, or refunds. Store credit can be issued if desired. Escalated issues will be reviewed and approved by our Customer Experience manager.
Any intentional breakage or discoloration issues caused by improper care will be voided. To learn more about proper jewelry care for your M Jewelers pieces, click here.
Below is a list of incidents we cover:
What doesn’t this cover? (Pre-delivery):
Post-delivery:
The M Jewelers are not liable for any unforeseen issues caused by USPS, FEDEX, DHL, or theft at your destination.
We are also not responsible for any misspelled personalizations, or incorrect addresses that have been entered when checking out.
With gold vermeil jewelry (sterling silver with gold plate) its the silver that's causing the reaction. Sterling silver isn't 100% silver, its 92.5% silver and 7.5% alloys. The other alloys, primarily copper, is responsible for the tarnishing reaction. Tarnish can be described as a chemical reaction that happens when silver is exposed to oxygen and sulfur.
Tarnish will accelerate when exposed to water, in high humidity areas, and with people who have a high Ph in their skin. Skin lotions, sunscreen, perfume, hairspray can all also accelerate tarnishing. If you are experiencing an issue with gold vermeil discoloring quickly, please contact our customer support team to further assist you with the issue.
Silver should always be stored in individually wrapped in acid-free tissue paper, silver cloth, or unbleached cotton and placed in a zip-top plastic bag. Though showering with sterling silver jewelry should not harm the metal, there is a good chance that it could induce tarnishing. Waters that contain chlorine, salts, or harsh chemicals will affect the look of your sterling silver. We encourage our customers to remove your sterling silver before showering.
14K gold jewelry won't tarnish or corrode. However, with regular wear, your gold jewelry will eventually accumulate a film of soap, body oils, and even grease. Taking proper care of your fine gold jewelry means maintaining your jewelry when you’re not wearing it and regularly cleaning it to remove regular build up and occasional tarnish. Taking care of your gold jewelry can ensure that it continues to be a point of pride throughout your lifetime. This is our most recommended material option for everyday use including water use.
This item spends an estimated 8-14 business days in production before shipping. Please place your custom orders accordingly with enough time to be made and shipped.
Selecting expedited shipping will not prioritize the order
Length: 18"
Metal Type: Multiple metal options available
Chain Type: Cable
*14KT gold items can take anywhere up to 20 business days to complete before shipping
PERSONALIZED ITEMS ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED
The M Jewelers 14kt gold AVAILABLE character discount //cdn.shopify.com/s/files/1/0088/4958/8286/products/DOUBLEOLDENGLISHPENDANT.jpg?v=1659983472 //cdn.shopify.com/s/files/1/0088/4958/8286/products/BC_Pendant.jpg?v=1659983472 //cdn.shopify.com/s/files/1/0088/4958/8286/products/bcsilver.jpg?v=1659983471 //cdn.shopify.com/s/files/1/0088/4958/8286/products/rosev.jpg?v=1659983471 //cdn.shopify.com/s/files/1/0088/4958/8286/products/doubleiced_3dd9c7c0-dd0a-4006-a32c-f3400baebab9.jpg?v=1659983471 //cdn.shopify.com/s/files/1/0088/4958/8286/products/doubleiced2.jpg?v=1659983471 //cdn.shopify.com/s/files/1/0088/4958/8286/products/rosedouble.jpg?v=1659983471 //cdn.shopify.com/s/files/1/0088/4958/8286/products/New_Old_English_Chart.jpg?v=1659983471 31398720569406 GOLD VERMEIL 150.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/2022-07-29_SHOT_088_002.jpg?v=1659983472 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720569406 InStock GOLD VERMEIL 31398720602174 STERLING SILVER 150.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/bcsilver.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720602174 InStock STERLING SILVER 31398720634942 ROSE GOLD VERMEIL 150.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/rosev.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720634942 InStock ROSE GOLD VERMEIL 31398720733246 14KT ROSE GOLD 900.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/rosev.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720733246 InStock 14KT ROSE GOLD 31398720831550 14KT ROSE GOLD/DIAMONDS 1500.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/rosedouble.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720831550 InStock 14KT ROSE GOLD/DIAMONDS 31398720700478 14KT WHITE GOLD 900.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/bcsilver.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720700478 InStock 14KT WHITE GOLD 31398720798782 14KT WHITE GOLD/DIAMONDS 1500.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/doubleiced2.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720798782 InStock 14KT WHITE GOLD/DIAMONDS 31398720667710 14KT YELLOW GOLD 900.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/BC_Pendant.jpg?v=1659983472 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720667710 InStock 14KT YELLOW GOLD 31398720766014 14KT YELLOW GOLD/DIAMONDS 1500.00 //cdn.shopify.com/s/files/1/0088/4958/8286/products/doubleiced_3dd9c7c0-dd0a-4006-a32c-f3400baebab9.jpg?v=1659983471 https://themjewelersny.com/products/the-double-old-english-pendant?variant=31398720766014 InStock 14KT YELLOW GOLD/DIAMONDS