Contact Us

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Personalized orders are handmade in NYC.

***Please allow 12-14 business days for personalized orders to be created before shipment***

(Lead times may be increased during heavy sale periods).

We give our customers a 10 minute window to contact us via email with any post-order changes or cancellations on personalized or discounted items.

Non-personalized orders are processed and shipped within the next business day. You will receive an emailed shipment notification with tracking information once the order is complete and ready for shipment. 



Domestic orders within the USA are shipped through USPS Mail. Delivery will take approximately 1-3 business days. Delivery dates may vary.


International orders outside of the USA are shipped by DHL EXPRESS International Mail  (orders over $300.00 USD) . Delivery will take approximately (2-5) business days. Delivery dates may vary. The M Jewelers is not responsible for import taxes/fees for international orders.

DELAYED SHIPMENT delivers parcels all over the world via DHL EXPRESS. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, The M Jewelers will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, or any other circumstances beyond the control of


Email with your order number to inquire about expedited shipment options.

Additional charges will apply.


Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier.

The M Jewelers is not liable for lost or stolen packages. Please contact your mail courier to track down your package. When entering shipping info, please make sure your destination is accurate and reliable.


Customer satisfaction is of the utmost importance to us. Unused/undamaged (non-discounted or non-personalized

products can be returned within 7 days of delivery. Returned merchandise must include vendor packaging, tags and must be in the same condition as it was received.

(Please see policy below for eligibility)

Silver/gold vermeil discoloration issues and broken items reported after 30 days are subject to our review. Any discoloration issues/ brokenitems after 30 days will be directed to our REPAIRS PORTAL.

*We do not offer refunds or exchanges on discounted or personalized items* (Anything purchased with a promotional discount code is considered "discounted" and is subject to this policy) THESE ITEMS ARE  FINAL SALE.

This includes engraving, custom orders and all items listed in our personalization section. (This policy is applied for in-store purchases). Returns will be processed within 2-3 business days of being received.


You will be responsible for covering the cost of shipping to return your item to us.

*We cannot create return labels for international orders.*


All returns to The M Jewelers must be sent with “SIGNATURE REQUIRED” for any carrier used. Please provide us with a tracking number upon shipping. The M Jewelers is not responsible for any packages returned without proof of our signature acquired upon delivery. Please send to;

The M Jewelers NY

44 West 47th Street

New York, NY



Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. It may take up to 5 business days for the credit card or PayPal refunds to be processed. Please allow 7-10 business days for the refund to post to your account. Original shipping charges are non-refundable.

*Refunds are not guaranteed and are subject to our review of the returned product.*


For all online returns or exchanges, please email for further assistance. For products purchased through a boutique please contact the store directly.

*No refunds or exchanges on discounted items. No refunds on personalized items.*



Our customers are given a 10-minute window to make any post-order changes or cancellations after your purchase. This applies to ALL  orders. Please email within this timeframe. No exceptions will be made.




Voucher codes from 3rd party websites and discounts codes cannot be combined with existing promotional codes and will not be honored.

 Discount codes will not be applied to orders that have been processed and/or previous orders.


Please subscribe to our exclusive mailing list for updates on new arrivals, item restocks and promotions.


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*The safety of children is incredibly important to us, which is why we only use quality materials when creating our jewelry pieces. Please note that children under the age of 3 years old, must wear this jewelry under adult supervision at all times.”