We'd love to hear from you! Please allow 12-24 hours after submitting your request for a representative to contact you.
****PLEASE READ CAREFULLY BEFORE INQUIRING ABOUT YOUR ORDER STATUS***
Personalized items are estimated to take 10-12 business days for production at this time. Business days are considered (Monday-Friday) 10 AM- 6 PM EST. This is stated on your order confirmation in bold letters as well as stated in our FAQ section. Our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day.
These items are truly handmade by our staff and take a lot of time and care to perfect.
*If you have received an order confirmation number, that means your order is with our production staff pending completion. Once your item is completed, inspected and packaged, an automated email will be sent to you containing tracking information.*
Stock items will ship within 24-72 business hours depending on stock levels and custom sizing.
BE SURE TO VISIT OUT FAQ PAGE FIRST
FOR ALL EMAILS/REQUESTS/SUBMISSIONS PLEASE PROVIDE YOUR ORDER NUMBER IN THE SUBJECT LINE
GENERAL INQUIRES & SUPPORT: CONTACT@THEMJEWELERSNY.COM
WHOLESALE/PRESS INQUIRES: CONTACT@THEMJEWELERSNY.COM