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POST ORDER CHANGES & CANCELLATIONS

Can I edit my order?
Can I cancel my order?

SHIPPING

What are your shipping options?
How long will it take to ship my order once it's complete?
Why does my order say pending?
Do you require a signature for packages?
Can I edit my shipping address?
How long will my order take to arrive once shipped?
Will I be charged duties or taxes?
Will expedited shipping accelerate the creation of my order?
Why is my package delayed?
Why was my package returned to sender?
My package was marked as delivered, but I haven’t received it?

RETURNS AND EXCHANGES

What’s your return policy?
How can I facilitate a return or exchange?
How does store credit work?
When can I expect my refund?

REPAIRS AND REPLACEMENTS

What’s your policy regarding broken or discolored items?

PROMO CODES & DISCOUNTS

I have two promo codes, can I use both?
Can I apply a discount code to a past order?

GOLD VERMEIL CARE

Should your gold vermeil pieces experience tarnish or fading after some time, do not worry as this is normal for any type of plated jewelry! 

If worn excessively and over time, your jewelry may begin to turn or the plating may wear off. You may notice typically after 6 months of wear, your pieces may become compromised. 

To further explain what you're experiencing, with gold vermeil jewelry (gold plated sterling silver), it's the silver that's causing the reaction.

 Sterling silver isn't 100% silver. It's 92.5% silver and 7.5% alloys. The other alloys (primarily copper), are responsible for the tarnishing reaction. Tarnish can be described as a chemical reaction that happens when silver is exposed to oxygen and sulfur.

Tarnishing and fading will occur when exposed to water, in high humidity areas, and with people who have a high Ph in their skin. Skin lotions, alcohol based products, sunscreen, perfume, and hairspray can all also accelerate tarnishing/fading. Even if the jewelry was left unworn in a box over a long period of time, the environment in which the jewelry is stored can compromise it.

 

Gold vermeil, gold-plated, and gold-filled items can last a relatively long time with proper care and storage.

Rings are susceptible to wear and tear much faster than necklaces, earrings, and bracelets due to how often we use our hands. Please keep that in mind when purchasing any gold vermeil, gold filled, or gold plated jewelry. 

 

For jewelry that is durable, you can wear everyday and in water, we highly recommend investing in a 14KT solid gold piece. 

If any of your items have become tarnished or faded, we offer an array of services that can restore your jewelry back to its original condition! Please contact the Customer Service team for more information.

STORE

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Do I have to make an appointment?
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CONTACT US

We would love to hear from you! After carefully reading through out FAQ page, if you still have questions please email us at contact@themjewelersny.com


Our customer service hours are Monday- Friday 10am-6pm


We will try to get back to you as soon as possible, but please allow 12-24 business hours after submitting your request for a representative to contact you.

RESTOCKS & NEW ARRIVALS

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*The safety of children is incredibly important to us, which is why we only use quality materials when creating our jewelry pieces. Please note that children under the age of 3 years old, must wear this jewelry under adult supervision at all times.”

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