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M - CARE Warranty

We offer an exclusive 120 day warranty on all products that will begin on the date of delivery. This will be validated by the tracking information associated with your order. In-store purchases will be warrantied from the date of purchase or pick up. All warranty related issues are subject to review by our Customer Success Staff. 

Any intentional breakage or discoloration issues caused by improper care will be voided. To learn more about proper jewelry care for your M Jewelers pieces, click here

What does this cover?

  • Tarnishing/discoloration 
  • Gold plating issues
  • Chain breakage
  • Chain tangling 
  • Nameplate breakage 
  • Missing stones
  • Dings/ dents

What doesn’t this cover? (Pre-delivery)

  • Delayed orders

What doesn’t this cover? (Post-delivery)

  • Stolen items 
  • Lost items
  • Damaged by courier

The M Jewelers is not liable for unforeseen issues caused by USPS, UPS, DHL or theft at your destination. Please select  Route Package Protection  to insure your order during checkout.

Route Package Protection that will insure you for your order should your order meet the ill fate of being lost, stolen or damaged in transit. 

The M Jewelers is not responsible for any misspelled personalizations. All personalized items will be made in the font case (upper or lower case) exactly as they are entered before checkout. 

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