- All personalized and 14KT made-to-order items spend an estimated 1-3 business weeks in production before shipping. This turnaround time does not factor in quality control and shipping times.
Non-personalized orders are processed and shipped within 24-48 hours. Orders placed on Friday will be shipped that following Monday.
You will receive an emailed shipping confirmation with tracking once the order has been completed and ready to go.
- Non-personalized & Personalized combined orders will be shipped together once the personalized pieces have been received. If you would like to receive your non-personalized items sooner, please email us at email@example.com to request a split. If the order is not delayed, a shipping fee of $7.00 will be collected.
ABOUT THE M-CARE WARRANTY
Below is a list of incidents we cover:
- Tarnishing/Discoloration (not caused by water damage)
- Chain breakages
- Chain tangling
- Nameplate breakage
- Missing stones/Diamonds
What doesn’t this cover? (Pre-delivery):
- Delayed orders. Please contact Customer Service at firstname.lastname@example.org for status updates.
- Jewelry pieces that have become lost after wear
- Damages made by the courier (smashed boxes, ruined labels, etc.)